High quality network performance (QoS) has always been critical for communications service providers. Industry analysts have estimated that poor QoS is responsible for as much as 40 percent of customer churn.
With the advent of cloud-based applications and 5G, CSPs now must also strive for high quality user experience. Valuable business customers and consumers do not want to time on slow or not working applications, or in video conferences with fuzzy pictures or sound.
High QoS and high user QoE are hallmarks of network excellence. To attain it, CSPs must get to know their networks like never before.
Cirries’ Data Analysis in Real Time (DART) makes that possible. DART is holistic network performance monitoring software. DART provides complete visibility across physical, virtual, software-defined, and cloud networks.
DART analyzes all network traffic and all application transactions in real time. It produces hundreds of detailed metrics on voice, video and application performance. DART detects network bottlenecks or other performance issues, application latency, and web application glitches.
Every second of every day, DART lets network and IT teams know about any user experiencing poor network performance. DART automatically monitors and displays these metrics. If it detects poor QoE, DART automatically notifies the network and/or IT teams, provides the expected cause of the network or application issue, and suggests a resolution plan.
If DART detects poor QoS or QoE, it automatically notifies the network manager/analysts or cyber security team. DART provides the expected cause of the network or application issue, and suggests a resolution plan.