Longer Support Calls
Agents fly blind with scripted troubleshooting that wastes time and erodes patience.
Home Broadband
Wi-Fi Intelligence Beyond the Network Edge
Home Wi-Fi Intelligence
Stop Getting Blamed for Your Customers' Bad Wi-Fi
DART-AI gives you visibility and control beyond your network edge, empowering you to proactively diagnose and fix home Wi-Fi issues.
Slash support costs, end needless truck rolls, and turn your biggest source of churn into a competitive advantage.
Smart TV
94% Signal
12ms Latency
Desktop
67% Signal
45ms Latency
Laptop
23% Signal
189ms Latency
Phone
91% Signal
8ms Latency
The Most Expensive Words in Your Call Center
Your network is running perfectly. But a customer's experience is defined by their Wi-Fi signal — blocked by a wall, conflicting with a neighbor's network, or throttled by a decade-old router. You have zero visibility, yet you bear all the costs.
Open
High
00:00
Customer #8847 Residential • Active
Frustrated
Issue
"My internet is slow."
Network Diagnostics
No visibility into home network
Needless Truck Rolls
Expensive technicians dispatched only to find the problem isn't yours.
Customer Churn
Frustrated subscribers switch to competitors, convinced your service is faulty.
The home Wi-Fi network has become your responsibility, but you've never had the right tools to manage it... until now.
Visibility and Control Inside the Home
DART-AI is an intelligent platform that extends your visibility directly into the subscriber's home Wi-Fi environment. It analyzes real-time performance data from the home router and connected devices, turning guesswork into data-driven action.
Before DART-AI
No Visibility
No home network data available
Support Agent
Have you tried turning it off and on again?
Frustrated, no visibility With DART-AI
Live Data
Signal Weak
Channel Congested
Recommended Action Switch to Channel 149 (5GHz)
Connected Devices: 8
DART-AI Agent
Verified
I see you're on a congested Wi-Fi channel. Let me move you to a clearer one.
Confident, data-drivenHow DART-AI Transforms Your Broadband Operations
01
Slash Operational Costs & End Needless Truck Rolls
Automated diagnostics pinpoint the root cause of poor performance in minutes—not hours.
Remote Home Wi-Fi Diagnosis
Instantly analyze signal strength, channel congestion, interference, and faulty device configurations from your support dashboard.
Automated Issue Resolution
Automatically resolve common issues like channel conflicts or recommend simple, specific actions for the customer.
Smarter Dispatch
Ensure technicians arrive with full knowledge of the problem and the right equipment to fix it on the first visit.
02
Dramatically Reduce Customer Churn
Don't wait for a frustrated customer to call. Proactive care is the new standard for customer loyalty.
Predictive Experience Monitoring
Our AI establishes a performance baseline and identifies degrading quality before the customer even notices.
Proactive Outreach
Automatically flag at-risk accounts for your retention team, enabling them to reach out with a solution before the customer thinks of leaving.
Personalized Wi-Fi Health Reports
Empower customers with simple, actionable recommendations for optimizing their own setup.
03
Optimize Performance Network-Wide
Ensure your network investment delivers its full potential all the way to the customer's device.
End-to-End Visibility
See how home network congestion impacts perceived performance on your Fiber, Cable, DSL, or Wireless infrastructure.
Data-Driven Insights
Use aggregated, anonymized home performance data to make smarter network planning and upgrade decisions.
Enhanced Security
Identify compromised or misconfigured home routers that could pose a threat to your network.
