National Network Operator
Enhancing User Experience Across Millions of Connections
How DART AI transformed network operations for a national hybrid and 5G infrastructure
A national network operator, providing services to millions of users, faced challenges in maintaining consistent service quality across its extensive hybrid and 5G network infrastructure. The operator aimed to improve user experience by reducing network disruptions and enhancing performance metrics.
DART AI is Cirries next generation network observability product with automation and AI.
DART AI provides deep insights into network behavior, identifying bottlenecks and anomalies in real time while monitoring key performance indicators (KPIs) like latency, jitter, and packet loss continuously, ensuring immediate detection of service degradation.
Traditional network monitoring solutions are not equipped to handle the complexity and scale of modern 5G networks, leading to reactive rather than proactive management.
With the increase in data-intensive applications and IoT devices, the operator experienced spikes in network usage, leading to congestion, higher latency, and occasional service outages. Frequent customer complaints about slow data speeds, dropped calls, and poor video streaming quality were affecting customer satisfaction.
Network Congestion
Data-intensive applications and IoT devices causing usage spikes and higher latency
Customer Complaints
Slow data speeds, dropped calls, and poor video streaming during peak usage times
Legacy Monitoring
Traditional solutions unable to handle complexity and scale of modern 5G networks
The network operator decided to leverage DART AI from Cirries Technologies to transform its network operations. DART AI not only detects but also diagnoses and suggests or implements fixes for network issues, reducing the time from detection to resolution. It predicts potential network issues based on usage patterns and historical data, allowing for preventive actions before users are affected.
Key Features Utilized
Measurable improvements in service quality and customer satisfaction
Reduction in Latency Complaints
Smoother streaming and faster data transfer
Decrease in Packet Loss
Stable connections even during peak loads
Manual Troubleshooting Reduction
IT team focus on strategic initiatives
Additional Benefits
- Enhanced network visibility and automated performance optimization
- Real-time monitoring with proactive issue detection
- Dramatically reduced Mean Time to Repair (MTTR)
- Maintained critical SLA requirements for medical applications
Our customers demanded a comprehensive network observability platform that not only tracks multiple network elements but also correlates packet data with these elements to detect anomalies. The Cirries DART AI platform delivers this capability, using AI to drive resolutions that significantly reduce Mean Time to Resolution (MTTR) and network downtime.
Why Cirries for Telecom?
5G-Ready Platform
Built for the complexity and scale of modern networks
Predictive Intelligence
Prevent issues before they impact customers
Rapid Deployment
Cloud-based, plug-and-play integration
Ready to Transform Your Network Operations?
Discover how Cirries Technologies can enhance service quality and customer satisfaction for your telecom network.